In the event that resetting your password does not result in the receipt of your password, or if you are having consistent technical problems such as login, password issues, trouble receiving email, or blocked images, either a cookie is being blocked on your system or a software program is interfering.

To allow cookies in your browser, first verify that the following domain has not been unknowingly blocked by your browser:

PRSafe.com

Table 1. Browser Cookie Directions

For Internet Explorer:

Go to Tools> Options> Privacy> Sites , After clicking the Sites button a pop-up displays titles "Per Site Privacy Actions."  Under Managed Web Sites, check to see our domain(s) (prsafe.com) is listed.  If yes, double click the name and click ALLOW.  Repeat for each of our domains.

If no, enter each of the domains listed above and click ALLOW.

For Firefox

Go to Tools> Options> Privacy> Cookies, If the box next to Allow sites to set cookies is uncheckes, click Exceptions and add the domain(s) listed above. (prsafe.com)

If you are running security suites such as Norton or McAfee, or anti-spyware programs such as Trend Micro, refer to the program's help feature and search under terms such as cookie, privacy, approved sites, or exceptions.

Note: Some programs may overwrite these settings even after you have set them.  If the difficulties suddenly return, begin troubleshooting by first checking these programs' settings.

If you continue to have problems with password retrieval, email support@prsafe.com for further assistance.

Suppressed E-mail Prefixes:

The list of email prefixes commonly suppressed from delivery by leading email service providers are listed in the following table:

abuse@      admin@      alerts@      blacklist@      blackhole@

bulkmail@    contact@    devnull@    domain@        domreg@

domtech@    email@        ftp@        help@            hostmaster@

hr@            info@            information@    it@        jobs@

Mailer-daemon@    maps@    marketing@        news@    noc@

nospam@    postmaster@    privacy@        rbl@        remarks@

root@        route@            sales@            security@    spam@

spamtrap@    support@    techsupport@    test@        usenet@

uucp@        webmaster@    webteam@        www@